Introduction
At AlphKey, we provide digital products that are instantly accessible after purchase. Since our products are digital, no physical shipping is required. Please read the following policy to understand how our delivery process works.
Delivery Process
- Instant Access: Once your payment is successfully processed, you will receive an email with a download link or access credentials.
- Email Confirmation: A confirmation email with order details and instructions will be sent to the email address provided during checkout.
- Delivery Time: In most cases, the digital product is delivered immediately. However, in rare cases, it may take up to 24 hours due to system verification.
Non-Delivery Issues
If you do not receive your digital product within the expected timeframe, please check:
- Your spam or junk email folder.
- Whether the email address provided during checkout is correct.
- Any payment processing delays that may have affected the order.
If you still do not receive your product, please contact our support team at team@alphkey.com with your order details.
Download and Access Issues
- If you experience issues downloading or accessing your product, please ensure you have a stable internet connection.
- If the issue persists, contact our support team for assistance.
Updates and Re-downloads
- Some digital products may receive updates. If an update is available, you will be notified via email with a new download link.
- You may re-download your purchased product by accessing your account on our website or requesting a new link from our support team.
Contact Us
For any questions regarding the shipping and delivery of your digital products, reach out to us at:
- Email: team@alphkey.com
- Customer Support Hours: Monday to Friday, 10 AM – 6 PM
We appreciate your trust in AlphKey and are committed to delivering a seamless digital experience.