At AlphKey, we strive to provide high-quality digital products to our customers. As our products are digital and instantly accessible upon purchase, we have specific policies regarding cancellations and refunds. Please read the following terms carefully before making a purchase.
Cancellation Policy
- Due to the nature of digital products, orders cannot be canceled once they have been processed and delivered.
- If you experience any issues with your purchase, please contact our support team immediately at team@alphkey.com.
Refund Policy
We offer refunds under the following circumstances:
- Duplicate Purchases: If you accidentally purchase the same product more than once, we will provide a full refund for the duplicate transaction upon verification.
- Technical Issues: If the product is defective, corrupted, or not functioning as described, you may request a refund within 7 days of purchase. Our support team will assist in troubleshooting before processing a refund.
- Unauthorized Transactions: If you suspect an unauthorized or fraudulent transaction, please report it to us immediately. Refunds will be issued upon verification.
Non-Refundable Cases
- Change of Mind: We do not offer refunds for purchases made by mistake or if you change your mind after buying.
- Downloaded Products: Once the digital product has been downloaded or accessed, refunds are generally not possible unless there is a technical issue.
- Violation of Terms: Refunds will not be provided if the customer violates our terms of use.
Refund Process
To request a refund, follow these steps:
- Contact our support team at team@alphkey.com with your order details.
- Provide a brief explanation of the issue and any relevant screenshots.
- Our team will review your request and respond within 3-5 business days.
- Approved refunds will be processed within 5-10 business days, depending on your payment method.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please reach out to us at:
- Email: team@alphkey.com
- Customer Support Hours: Monday to Friday, 10 AM – 6 PM
- Technical Issues: If the product is defective, corrupted, or not functioning as described, you may request a refund within 7 days of purchase. Our support team will assist in troubleshooting before processing a refund.